ACCSOON Return, Refund & Warranty Policy

ACCSOON Return & Refund Policy

(Applicable only to products purchased directly from the official online store at store.accsoon.com)

1. Return Authorization Required

All return, refund, or exchange requests must be submitted to Accsoon customer support before returning any product.

Please contact us at:

support@store.accsoon.com

and provide:

  • Order number or proof of purchase
  • Description of the issue
  • Photos or videos if applicable

Returns sent without prior authorization (RMA) may be refused or delayed.

2. 14-Day Return Window

Accsoon accepts return requests within 14 calendar days after delivery.

To be eligible for a return:

  • The item must be unused and in original condition
  • The item must include all original accessories and packaging
  • The return request must be submitted within 14 days of delivery

Accsoon reserves the right to deny returns that do not meet these requirements.

3. Refunds

Refunds are issued only after the returned product has been received and inspected.

Approved refunds include:

  • Product purchase price only

The following costs are non-refundable:

  • Original shipping fees
  • Expedited shipping fees
  • Return shipping costs

Refunds will be processed to the original payment method.

Typical processing time:

  • PayPal / domestic cards: up to 10 business days
  • International credit cards: up to 15 business days

4. Return Shipping

Customers are responsible for all return shipping costs, unless the return is due to:

  • A confirmed manufacturing defect, or
  • A shipping error caused by Accsoon.

We recommend using a trackable shipping service, as Accsoon is not responsible for lost return shipments.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Order number
  • Photos of the packaging
  • Photos or videos showing the issue

After verification, Accsoon will provide either:

  • A replacement, or
  • A full refund

In these cases, Accsoon will cover the return shipping cost.

6. Non-Returnable Situations

Returns may be refused in the following situations:

  • Return requests submitted after the 14-day return window
  • Products showing signs of use or damage
  • Missing accessories or packaging
  • Unauthorized modifications
  • Products returned without prior approval
  • Incomplete returns

7. Restocking Fee

For approved returns that are not related to product defects, Accsoon may charge a restocking fee of up to 15% of the product price.

8. Refused Shipments

If a shipment is refused by the customer or returned due to an incorrect shipping address, Accsoon may deduct the following from the refund:

  • Original shipping costs
  • Return shipping costs
  • Handling fees

9. Purchases from Other Sellers

This policy applies only to products purchased directly from:

store.accsoon.com

If you purchased from:

  • Amazon
  • B&H
  • Authorized resellers
  • Other marketplaces

please contact the original seller for return support.

10. Contact

For return or refund requests, please contact:

support@store.accsoon.com

ACCSOON Limited Warranty Policy

(Applicable only to products purchased directly from the official online store at store.accsoon.com)

1. Warranty Coverage

Accsoon provides a limited warranty for products purchased directly from the official Accsoon online store.

The warranty period begins on the date the product is delivered to the customer.

Warranty periods are as follows:

  • Main Electronic Products
    (such as CineView wireless video transmitters, monitors, and other electronic devices)
    1-Year Limited Warranty
  • Accessories
    (such as mounting brackets, adapters, cables, and similar accessories)
    6-Month Limited Warranty
  • Consumables
    (such as screen protectors, batteries, filters, and similar items)
    90-Day Limited Warranty

This limited warranty covers manufacturing defects in materials and workmanship under normal use.

2. Warranty Service

If a product is found to have a manufacturing defect during the applicable warranty period, Accsoon may, at its sole discretion:

  • repair the defective product, or
  • replace the product with a new or refurbished unit of equal or greater functionality.

Replacement products may be new or refurbished.

Repair or replacement does not extend or restart the original warranty period.

3. Warranty Claim Process

All warranty claims must be submitted to Accsoon support before returning any product.

Please contact:

support@store.accsoon.com

and provide the following information:

  • Order number or proof of purchase
  • Product model name
  • Product serial number (if available)
  • Description of the issue
  • Photos or videos showing the problem

After reviewing the request, Accsoon may provide troubleshooting guidance or issue a Return Merchandise Authorization (RMA) with return instructions.

Products returned without prior authorization may be refused.

4. Shipping for Warranty Service

Customers are generally responsible for shipping the product to the designated service location.

If the product defect is confirmed to be covered under warranty, Accsoon may cover the cost of shipping the repaired or replacement product back to the customer.

Accsoon is not responsible for products lost during return shipment, and customers are strongly encouraged to use a trackable shipping service.

5. Warranty Exclusions

This limited warranty does not cover damage or defects resulting from the following:

Improper Use

Improper installation, operation, maintenance, or storage not in accordance with official product instructions.

Unauthorized Repairs or Modifications

Repairs, disassembly, modification, or firmware alterations performed by anyone not authorized by Accsoon.

Physical Damage or Abuse

Damage caused by accidents, dropping, impact, liquid exposure, misuse, or neglect.

Third-Party Accessories or Software

Damage caused by the use of non-Accsoon approved chargers, batteries, cables, firmware, or accessories.

Normal Wear and Tear

Including cosmetic damage or normal deterioration such as:

  • scratches
  • dents
  • coating wear
  • button wear
  • connector looseness

Environmental Damage

Damage caused by extreme environmental conditions including:

  • excessive heat
  • high humidity
  • dust exposure
  • heavy vibration

Missing or Altered Labels

Products with removed, altered, or unreadable serial numbers or product labels.

6. Products Not Covered by Warranty

This limited warranty does not apply to:

  • products that are lost or stolen
  • products purchased from unauthorized sellers
  • products purchased through third-party marketplaces
  • products used outside their intended purpose

7. Purchases from Other Sellers

This warranty policy applies only to products purchased directly from the official Accsoon online store:

store.accsoon.com

If the product was purchased through:

  • Amazon
  • B&H
  • authorized resellers
  • other marketplaces

please contact the original seller or platform for warranty support.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Accsoon shall not be liable for any indirect, incidental, or consequential damages, including but not limited to:

  • loss of data
  • loss of business revenue
  • loss of production time
  • equipment rental costs
  • or other commercial losses

arising from the use or inability to use the product.

9. Consumer Rights

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state within the United States.

10. Contact Information

For warranty claims or technical support, please contact:

Accsoon Customer Support
Email: support@store.accsoon.com

Please include your order number and product details when contacting support so we can assist you as quickly as possible.